Returns & Cancellations
Cancelling an order, returning a product and getting a refund.
Can I return a product?
In many cases, yes. We accept returns for most defective or non-defective products, but we do not accept exchanges. To be accepted, a return must meet these conditions:
- The product is new and unopened.
- You contact us within 10 days for a Return Merchandise Authorization (RMA) number. Please do not ship anything back until you have one. Without an RMA number a return cannot be accepted, even if delivery is refused.
- You cover the cost of return shipping.
There is usually no restocking fee. If a manufacturer charges one for a particular product, we tell you before issuing the RMA number and pass along only that direct cost.
Why can't some products be returned?
Many of our products are health and medical items, and for quality and safety reasons some manufacturers do not allow them to be returned once shipped. Opened products cannot be returned. If you are unsure about an item, call us at (800) 410-7934 before you order and we will tell you.
How long does a refund take?
We take up to 5 days to process your refund once we receive the return, and it is often quicker. How soon the money shows up also depends on your bank or credit card processor.