About Our Products
What we sell, pack sizes, special orders and choosing a product.
Are your products new?
Yes. Everything we sell is new and not expired. We do not sell used or refurbished products. We work with the best brands in the business and ship directly from warehouses around the country.
What does "Box of 100" or "Case of 10" mean in a price?
The price on a product page is for the unit named next to it, for example a Box of 100 or a Case of 10. Check the unit before you order so you know exactly how much you are buying. If a product only says "Box" and you need to know how many are inside, contact us and we will confirm.
What is a Special Order item?
Some products are ordered from the manufacturer specially for you. These show a "Special Order" label with the time they typically take to ship. A faster shipping speed shortens delivery once the item ships, but it does not shorten the wait before it ships. If you need an item sooner, call us at (800) 410-7934 and we will look at options.
What if the product I want is out of stock?
Ask our chat assistant or call (800) 410-7934. We can suggest comparable substitutes, and a product specialist can confirm availability and timing for the item you wanted.
Can you recommend a product for a medical condition?
We are not able to give medical advice, diagnose, or say which product is right for a medical condition. That choice should come from your doctor, nurse or wound care specialist. Once you know the product they recommend, we are glad to help you find it, compare listed specifications and sizes, and place your order. In an emergency, call 911.