Great Oak Medical - Returns & Refunds Information

At Great Oak Medical, we strive to provide you with the best products at the best prices. but we understand that sometimes it doesn't work out quite that way. Some products cannot be returned once shipped - please bear in mind that many products are health/medical related and the manufacturer will not allow a return.

 

For products that can be returned, this must be done within 10 days, otherwise most products cannot be returned.

 

All orders can be canceled up until the point that they are shipped. Because we can't always post tracking information for shipments immediately, you may not always receive tracking/shipment confirmation beforehand. The best way is to call us as soon as you decide to cancel - we can tell you over the phone if your order has shipped.

 

You can cancel any items in a multi-item order, again, if any item has not yet shipped. However, because we pay the same flat per-order shipping charge that we charge you, if at least one item in a multi-item order has shipped, we can refund the items, but will need to charge for the shipping already charged for the whole order.

 

We can accept returns in many cases, according to the following:

• Products must be unopened - once opened, they cannot be returned
• You must contact us for a return authorization - without this, a product cannot be accepted, even if delivery is refused
• In some cases, a restocking fee will be charged - this is only if the manufacturer charges one, and we will pass along only the direct cost for this
• You must be responsible for the return shipping cost

Please don't hesitate to take us up on this - we're here for you, and we'll do what it takes to make you value us.

 

In general, our policy is:

• We accept returns for most defective or non-defective products, but we do not accept exchanges
• The product must be in new condition and unopened
• The return shipment cost is the customer's responsibility
• Returns must be arranged within 10 days - you must contct us for a Return Merchandise Authroization (RMA) number in order to have your return accepted. Please do not ship bck until you have received an RMA number!
• There is usually no restocking fee - certain products may incur one, but we will notify you of this before the RMA number is provided, so you'll know
• We take up to 5 days to process your refund once we receive the return, but it's often less than this, depending on your bank and/or credit card processor

 

There are many choices in healthcare products - we hope that you'll see our value - pricing, customer service, communication. We'll take good care of you so you can continue to think of us first for all your needs.

 

Thank you for your business!