Ordering & Payment
Placing, changing and paying for an order.
Can I cancel my order?
Yes. You can cancel any order up until the moment it ships, for a full refund. The best way is to call us as soon as you decide, because we can tell you over the phone whether your order has shipped: (800) 410-7934.
If only some items in a multi-item order have shipped, you can still cancel the rest. We charge one flat shipping fee per order, so if at least one item has already shipped, we refund the items you cancel but keep the shipping charge already paid for the order.
Will I receive an order confirmation and tracking information?
Yes. You receive an order confirmation and an invoice when you order, and tracking information when your order ships. Tracking can occasionally take a little while to appear, so if you need to know where an order stands sooner, call us at (800) 410-7934 and we will check.
What happens if a product or manufacturer is delayed?
Occasionally products or manufacturers run behind. When that happens you will be the first to know. We would rather over-communicate than leave anything to chance, and our customer care team is always glad to answer questions at (800) 410-7934.
Why does my order say a license is required?
Some products can only ship to buyers with a valid pharmacy or medical/dental license on file. You can place the order normally. We then hold it and email you a secure link to upload your license (a photo or PDF is fine), or you can simply reply to that email with a copy.
Once your license is on file, the order is processed and your future orders are not held.
How can I speak with someone?
Call us toll-free at (800) 410-7934 or on (408) 337-9188, or email [email protected]. You can also use the chat assistant on this site at any time, and it can arrange for one of our product specialists to follow up with you.